Subject: Trainer Candidate - Santosh Shrestha
From: Santosh Shrestha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Aug 2022 03:06:05 -0400

Tech Support
Test

Name

Santosh
Shrestha

E-mail

[email-masked]

Phone Number

(+91) 8088594032

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Kalyan nagar Bangalore

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Denave India

Team lead Trainer L&D, Operations

15 June 22

44800

Previous Employer 1

QTCS

BDM/ Trainer

22 Oct
21

40000

Previous Employer 2

Irexx technology

Sales /Process
Trainer

20

35000

If Selected, how much time do you need
to join?

Immediately

Please briefly
describe your work experience specifically in Quality?

I carry
overall experience of 8+ years in different domains.

3 years as a sales and process trainer( coperate trainer for both international
and domastic campaign)

Worked as a customer care executive for international voice process.

Sales executive for international process and Business Development Manager for
domestic process.

Have you worked as a Quality Manager in
a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Being a trainer, every batch is a big challenge for me.

As we get new set of trainees with different mentality and ways of learning.

So I have always tried to know more about them and train them as per their style
of learning.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Just
resolving the customer's queries is a good customer service but going an extra
mile and trying to make customer feel that we are always there for them and make
them feel happy and satisfied for our service is what a great customer service
means.

What according to you makes you a good candidate
for this position?

I always carry a positive mind set

Hard working and punctuality is what I have learn from my mother and always
stick to it.

A winning attitude makes me different from others as being a trainer I never
give up on things.

On a scale of 1 - 5 please rate your fluency in
spoken English

5