Subject: Trainer Candidate - Mongal Roy
From: Mongal Roy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Aug 2022 02:27:32 -0400

Tech Support
Test

Name

Mongal
Roy

E-mail

[email-masked]

Phone Number

(+91) 7453849691

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

kolkata

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

medphine

quality analyst

currently working

40,000

Previous Employer 1

capline service

sr associate

11th
may

31,000

Previous Employer 2

If Selected, how much time do you need
to join?

15 days

Please briefly
describe your work experience specifically in Quality?

Client
interaction over voice and E-mail.• Client handling and data validation.•
Creating SOPs as per requirement.• Resulting in TAT and feedback
collection.Cultivate excellent relationships with the new prospect and existing
customers • Monitoring self-performance at all times while also contributing
to the team performance • Quality Analyst Rcm

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

when a customer happy believe on company.
satisfied with the service and customer reach us again that is a great customer
service

What according to you makes you a good candidate for
this position?

i can utilise my previous experience and learn new
things

On a scale of 1 - 5 please rate your fluency in
spoken English

5