Subject: Trainer Candidate - Jatin Jatin
From: Jatin Jatin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Aug 2022 02:12:52 -0400

Tech Support
Test

Name

Jatin
Jatin

E-mail

[email-masked]

Phone Number

(91) 7042111003

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Karkardooma (East
delhi)

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Genpact

Process developer

Currently working

30,000

Previous Employer 1

Accenture

Transaction
processing associate

14th July 2021

Previous Employer 2

NA

If Selected, how much time do you need
to join?

60 Days

Please briefly
describe your work experience specifically in Quality?

I am
working in Genpact right now with 100% accuracy.

And doing Quality check for other new joiners work.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

In my past experience i had faced so many difficult situations
where I had step in to manage the situation.

One of our team member create wrong documents for shipment and client escalate
this wrong documents to management.

Then I step in and handle the situation by creating correct documents quickly.
After this incidents i started to check all the documents of new employees by my
self.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service reps will get the problem solved eventually.

Great customer service reps will get it solved immediately.

What
according to you makes you a good candidate for this position?

My skills set is a perfect match for the position.

As u have performed quality check for documents previously.

On a
scale of 1 - 5 please rate your fluency in spoken English

3