Subject: Trainer Candidate - Praveen Ravichandran
From: Praveen Ravichandran <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Aug 2022 01:58:02 -0400

Tech Support
Test

Name

Praveen
Ravichandran

E-mail

[email-masked]

Phone Number

(91) 9884138556

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Chennai

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Prochant India pvt ltd

Trainer

Previous
Employer 1

Global healthcare

Senior process associate

Previous Employer 2

If Selected, how much time do you need
to join?

2 months

Please briefly
describe your work experience specifically in Quality?

I joined
prochant as senior process associate in Jan 2020 and have been doing quality
check and training new hires and experienced people in the company. Due to COVID
the company held the promotion in papers. For all employees they gave the
promotion in papers only recently. But yes, I've worked both in quality and
training.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Once there was an issue with client's software and client in
US was able to fix it only 3 days later. We had heavy backlogs and people were
not able to complete it. The client said to complete the tasks in 1 week. But I
completed the whole backlogs in a single day and got appreciation mail from
client and manager and everyone in the company and have been awarded employee of
the month last month as well for exceptional training in training team as
well

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service is resolving any issue customer had. Great customer service is
the one the customer wants to reach us again without any hesitation

What according to you makes you a good candidate
for this position?

I'm very well experienced in training and quality
and I'm very focused on getting the company improved no matter what company I
work for. My goal is to make a name in the company by improving them by pitching
in new ideas and creating solutions to the existing problems and control quality
beforehand itself !

On a scale of 1 - 5 please rate your
fluency in spoken English

4