Subject: Trainer Candidate - DIBYALOCHAN MOHANTA
From: DIBYALOCHAN MOHANTA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Aug 2022 07:07:50 -0400

Tech Support
Test

Name

DIBYALOCHAN
MOHANTA

E-mail

[email-masked]

Phone Number

(757045) 7008909903

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Ludhiana , Punjab

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Hero e y

OE

Continue

15000

Previous
Employer 1

Gabriel india limited

Apprentice

10000

Previous Employer 2

If Selected, how much time do you need
to join?

1month

Please briefly
describe your work experience specifically in Quality?

I will
maintain the production and quality in a proper way.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Quality improvement is the framework use to systematically
improve care. Quality improvement seeks to standardized process and structure to
reduce vibration, achieve predictable results and improve out comes for patients
healthcare system and organisations structure include things like technology ,
culture , leadership and physical capital; process include knowledge capital or
human capital. Health care providers gain insights and improve outcomes though
quality measure benchmarking . Benchmarking allows us to identify best practice
in care.By analysing variation in quality measure we can identify research
opportunities that advance professional knowledge, which informs the creation of
future practices.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service reps will get the problem solved
eventually. Great customer service reps will get it solved immediately doing
everything they can to remedy the problem at hand.

What according to
you makes you a good candidate for this position?

Obviously

On a scale of 1 - 5 please rate your
fluency in spoken English

4