Subject: Trainer Candidate - Chow sinaka Namchoom
From: Chow sinaka Namchoom <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Aug 2022 05:51:23 -0400

Tech Support
Test

Name

Chow sinaka
Namchoom

E-mail

[email-masked]

Phone Number

(110067) +916009689713

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Munirka

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Dita’s

Steward supervisor

05 aug

25000

Previous
Employer 1

Vtravel expertz

Front deck operator

NA

23000

Previous Employer 2

If Selected, how much time do you need
to join?

I can join immediately

Please briefly
describe your work experience specifically in Quality?

I’m a
people person,  if there’s work assigned to me I get it done effectively and
with efficiency.

Have you worked as a Quality Manager in
a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

There was a case few days back when one of our company steward
allegedly serve non-veg to a vegan guest but prior to having it the guest
called me saying they will file an FIR to the company, I was shook for a minute
but told her that Dita’s would never in life make such mistakes again and
charged the assigned steward vice-Versa and compensate her with 2 complementary
deserts later on, at last she left happily but said not to charge any penny from
the steward who did mistake.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service means handling the customer and solving
there problems at one end wherein great customer service means fulfilling the
satisfaction of customer from both end.

Good service provider stays within the company policy and provide service
that’s limited wherein great service provider goes out and delivered service
according to the situation keeping in mind about the rules & regulation of
company

What according to you makes you a good candidate
for this position?

I’m a people person, I always tends to do
things that’s out of my comfort zone, if there’s assignment assigned to me I
get it done prior to the due date and also because I want it the
most.

On a scale of 1 - 5 please rate your fluency in
spoken English

5