Subject: Trainer Candidate - Yashvi Sharma Yashvi
From: Yashvi Sharma Yashvi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Aug 2022 01:23:01 -0400

Tech Support
Test

Name

Yashvi
Sharma Yashvi

E-mail

[email-masked]

Phone Number

(91) 9414715413

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Faridabad

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Adobe TP

QA

Working

34000

Previous
Employer 1

MetLife

Senior QA

29 oct 2019

24000

Previous Employer 2

If Selected, how much time do you need
to join?

60 days

Please briefly
describe your work experience specifically in Quality?

Good
experience in quality audit.

Monitoring transactions

Calibration

Escalation

Rca

Feedback and coaching

Lean certificate

Yellow belt certificate

Have you worked as a Quality Manager in
a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Handling a team of 100 employees where in sole responsibility
for quiding and coaching the employees over a mistake.

Improvement: Employees score from 10 to 100in quality

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Great customer service means following best
practices like valuing customers' time, having a pleasant attitude, and
providing knowledgeable and resourceful resources, but that you also take things
a step further to exceed — rather than just meet — expectations

What
according to you makes you a good candidate for this position?

). Problem Solving ability. ...

3). Good Aptitude. ...

4). Analytical Skills. ...

5). Analytical Intelligence. ...

6). Knowledge of Software Development Life Cycle. ...

7). Knowledge of Software Testing Life Cycle

On a scale of 1 - 5
please rate your fluency in spoken English

5