Subject: Trainer Candidate - Sneha Duseja
From: Sneha Duseja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Aug 2022 01:11:55 -0400

Tech Support
Test

Name

Sneha
Duseja

E-mail

[email-masked]

Phone Number

(+91) 9990266688

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

chhatarpur new
delhi

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Info edge

Senior executive data quality

32000

Previous
Employer 1

NIIT Ltd

Senior Quality controller

22nd Feb'22

24000

Previous Employer 2

If Selected, how much time do you need
to join?

1 month

Please briefly
describe your work experience specifically in Quality?

 Audit
Naukri Profiles and Client Resumes to ensure No or minimum deviation with
clients actual credentials.

 Weekly Feedback session to improve agent Performance

 Maintain and creating process SOPs

 Conducting refresher training basis TNI

 Calibrating with the Team Managers to minimize process gap

 Handling escalations and performing RCA

 Releasing data on daily basis using Excel

 Publishing Quality dashboard

 Connect with Client over mails to capture feedback

 Maintaining productivity on daily basis and achieving targets within SLA

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

I was proctoring for new project however, there is opening
which need to reiterate everytime to the student and it's feel like there is no
learning and then I have shared idea with my Head that we can record the opening
script as soon as student joins the meeting and it will save time and will do
the after procedure easily.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

1  - Satisfaction

2- time is so precious for everyone

3- on point no diplomatic answer

What according to
you makes you a good candidate for this position?

I am a
fast learner and try to think out of the box while performing where we can do
the best and which is best for everyone.

On a scale of 1 - 5
please rate your fluency in spoken English

4