Subject: Trainer Candidate - Ruchik Sharma
From: Ruchik Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Jul 2022 05:29:52 -0400

Tech Support
Test

Name

Ruchik
Sharma

E-mail

[email-masked]

Phone Number

(+91) 9821077750

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Faridabad

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

American express

Customer care professional

25/7/2022

50,000/-

Previous Employer 1

Concentrix

Senior
practioner

6/12/2019

30,000/-

Previous Employer 2

If Selected, how much time do you need
to join?

Immediately

Please briefly
describe your work experience specifically in Quality?

Worked as
customer care professional and used to help customer over the chat with their
billing, offer and other issue

Have you worked as a Quality Manager in
a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Once a manager joined American express, who took feedback from
most of the employee via email to make improvements, we used to tell about the
offer to customer so he created the verbiage so that we can just copy and paste
on the chat, which help us to improve CHT and it was well explained hence we
started doing better as per the sales term

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is resolving customer's
concern as per their satisfaction.

Great customer service is to make customer understand that whatever we did or
provided was the best and to assure him that we couldn't do better than
this.

What according to you makes you a good candidate
for this position?

I am a quicker learner, confident and I am good
with people management as well

On a scale of 1 - 5 please rate your
fluency in spoken English

3