Subject: Trainer Candidate - Aditya Shekhawat
From: Aditya Shekhawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jul 2022 12:57:40 -0400

Tech Support
Test

Name

Aditya
Shekhawat

E-mail

[email-masked]

Phone Number

(+91) 9660126127

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Jaipur

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Bytedance ltd

Quality SME/Assistant team lead

50

Previous
Employer 1

Mattsen Kumar LLC

Senior Quality Analyst

27

Previous Employer 2

Teleperformance

Quality
analyst

15

If Selected, how much time do you need
to join?

30 days

Please briefly
describe your work experience specifically in Quality?

I have
6.5 years of experience in total with 5.5+ years of experience in Quality
department. I have worked with e-commerce giants like Amazon and Flipkart. I
have proven experience in customer experience and seller experience with team
handling and training experience. Currently, I am working as Assistant Team
Lead/Quality Sme and Handling team size of 15-20 QAs.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Conflict management is one of the most difficult situation a
manager had to deal with. In my experience I have handled a lot of conflicts and
have resolved them. One of the situation was conflict between captive site and
vendor site. Wherein I could have led to business issue. However after proper
managerial steps we were able to resolve the conflict.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is serving customers with
every possible measures.

Great customer service is when you get into customers shoes to understand the
problem and ensure to resolve every issue which customer faces.

What
according to you makes you a good candidate for this position?

My people management skills and ability to treat everyone
equally, keeping the team motivated and ensuring transparency makes me a good
fit for this position

On a scale of 1 - 5 please rate your
fluency in spoken English

5