Subject: Trainer Candidate - Arvinder Arvinder
From: Arvinder Arvinder <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jul 2022 12:53:18 -0400

Tech Support
Test

Name

Arvinder
Arvinder

E-mail

[email-masked]

Phone Number

(91) 9717023019

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Faridabad

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Ienergizer

Team leader Quality

20 April 2022

28000

Previous Employer 1

Ofc spc Pvt ltd

Sr Quality
Analyst

28 feb 2020

32000

Previous Employer 2

Policy Bazaar

Quality Analyst

7 June
2019

22000

If Selected, how much time do you need
to join?

Available

Please briefly
describe your work experience specifically in Quality?

International dubai credit card sales process/Health checkup
process for redcliffe/term insurance for Canara hsbc obc/Real estate sales
process/health insurance process

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

I’ve worked in an R&P process for Canara hsbc and
there’s a penalty hit if quality is below 85 MTD so I designed new Quality
sheet to improve quality hit at my process along with that I take of 2 process
at a time

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good CS
satisfies the customer

Where else, Great CS overwhelmed and leave an  long lasting bond with the
customer

What according to you makes you a good candidate
for this position?

Excel skills ,Review skills,Time and people
management skill

On a scale of 1 - 5 please rate your
fluency in spoken English

5