Subject: Trainer Candidate - Aman Saxena
From: Aman Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jul 2022 03:16:54 -0400

Tech Support
Test

Name

Aman
Saxena

E-mail

[email-masked]

Phone Number

(+91) 8439450160

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Agra

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Indiamart

Senior Executive

27000

Previous
Employer 1

Tech Mahindra

Quality Analyst

21000

Previous
Employer 2

Torrent Power limited

Administrative
Associate

12000

If Selected, how much time do you need
to join?

30 Days

Please briefly
describe your work experience specifically in Quality?

I having
Overall 5 Year of experience in operations in which 3 year year i am working on
quality Part

Currently i am working in Indiamart as center Manager and handling Overall
Center IB and OB Quality

Have you worked as a Quality Manager in
a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

As my Process Quality is in  very poor Condition when i join
the particular Organization  and it also my Important KPI So improving That I
just prepared the Action Plan and Work Accordingly

Action Plan :-

1. First Step is to do the RCA for every Quality Parameter  For finding the
Gapes in Parameters and Quality Defaulter

2. After getting RCA i get the Data where i has to Work for improving the
Quality

3. I had get the List of Defaulter and bifurcate them in two Part a. Needed
Training b. Needed Strict Feedback

4  Associate who needed training i provide them Half Day training for
particular parameter where they are continuously Giving error

5 I had also working in Training part to make a training Stronger and more
efficient so my Low tenure Bucket Associate provide the good Quality

6 Last Step is to working on SOP part where i am finding the Gape between SOP
and Process where both are not Sync And For making them SYNC i just run 2 days
floor Briefing

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good Service is to provide the one time satisfying Service to
Customer  and great Customer Service Mean to provide the service in that level
so we can able to retain the Customer in Future also

What according to
you makes you a good candidate for this position?

I am good
in RCA and Implementation Part which is the most important area to improve the
Quality and i am also good and having lot of experience in automation part which
is also a good part to improve the quality and running a process smoothly
because Many Errors are not able to remove by operationally we have to Remove
them by Automate the particular Task

On a scale of 1 - 5
please rate your fluency in spoken English

5