Subject: Trainer Candidate - Varnika Bajpai
From: Varnika Bajpai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jul 2022 02:36:36 -0400

Tech Support
Test

Name

Varnika
Bajpai

E-mail

[email-masked]

Phone Number

(91) 7827028508

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

gurgaon

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Filo

Operation associate

currently working

32000

Previous Employer 1

Indiamart

CSM

6/10/2021

20000

Previous Employer 2

Byjus

BDA

30/01/2022

30000

If Selected, how much time do you need
to join?

11 august

Please briefly
describe your work experience specifically in Quality?

I am
working in edtech company where i am responsible for tutor quality check , how
they are teaching, how there space look like , are they well deserved to being
in a platform, will examine them under 36 paramter

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

When i joined in my current orgainization there are 4-5 people
in the team and we need to audit all the tutors and provide the feedback under 4
parameter only which is not sufficient to check them , then i and one of my
supply head discussed over the changes needed in the process , we bulit the 36
paramters now and make the quality to 78% from 9% in 3 months as it need time to
built the nw process but i am glad that i had learnt that and create that
process , that time is tough but now i am that much confident that my learning
to work on risk and presure will provide best outcome if i will be the part of
your organization

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good- if we listen them and provide the solution instant

Great- if we understand the problem and fix that problem permanently so that no
further customer experience that situation

What according to
you makes you a good candidate for this position?

As i
worked with different different domain to understand the industry, that might be
helpful for any of the organiztion ,

In byjus i learnt how to work under pressure

In indiamart i learnt how to work with already existing brand

In filo i learnt alot as this is a startup, how to work in risk, under pressure,
extra work hours, most important how the process built

so if i mix those learnings i am sure that i will provide best outcomes and will
improve the process positively wherever i needed

On a scale of 1 - 5
please rate your fluency in spoken English

4