Subject: Trainer Candidate - Pankaj Kumar
From: Pankaj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jul 2022 00:16:50 -0400

Tech Support
Test

Name

Pankaj
Kumar

E-mail

[email-masked]

Phone Number

(110017) 8851505475

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

South delhi ( saket)

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Airplaza retail holding pvt.
Limited

Associate

30/04/2021

20000

Previous
Employer 2

If Selected, how much time do you need
to join?

5

Please briefly describe your work
experience specifically in Quality?

2 year worked as a
associate in airplaza retail holding pvt Ltd.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Most difficult situation is to handle the custy dury diwali
time. Becay that time  there were too much rush .

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service mean to give specific details
of items to the customer .

And Great customer service is to first

Greet the customer by greeting him/her by saying

Welcome to the..........( company name). And then describe the  specific
information about the product and convince customer to purchase item at any
cost

What according to you makes you a good candidate
for this position?

I have a good communication skills and able to
convince the customer to purchase high value products for our company
progress

On a scale of 1 - 5 please rate your fluency in
spoken English

4