Subject: Tech Support Candidate - Asif Khan
From: Asif Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jul 2022 14:19:27 -0400

Tech Support
Test

Name

Asif
Khan

E-mail

[email-masked]

Phone Number

(91) 8527075129

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Jamia Nagar, Okhla, New
Delhi

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Teleperformance

Technical support associate

Currently working

30000

Previous
Employer 1

Tech Mahindra Ltd

Escalation Supervisor

10th of July

18000

Previous Employer 2

Micro Solutions

Back office

NA

12000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I will see is there any error code I'm
getting.

I'll check for the internet connection.

I will try rebooting my system.

I will try clearing cache and cookies.

I can try opening any other website.

I will try opening website in a different browser.

I can check for the browser update.

There might be some issue with the server.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn on the Bluetooth of speaker.

Will go the mobile settings then turn on the Bluetooth, then Search for the
Bluetooth speaker device.

Then I will connect the device.

What according to you makes you a
good candidate for customer service or technical support job?

Good listener,

Acknowledgement of the concern,

Empathy and Apologies if required,

Able to probe for relevant information about the issue,

Good communication skills,

Good product knowledge,

Able to make the customer understand in easy and simple language.

On a
scale of 1 - 5 please rate your fluency in spoken English

4