Subject: Trainer Candidate - Pankaj Vasu
From: Pankaj Vasu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jul 2022 12:52:33 -0400

Tech Support
Test

Name

Pankaj
Vasu

E-mail

[email-masked]

Phone Number

(02982) 9057274115

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Barmer

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Genpact

Process Associate

Currently working

24
K

Previous Employer 1

Zordial

Tier one support

18
K

Previous Employer 2

QMS

Quality assurance Engineer

17 K

If Selected, how much time do you need
to join?

One month notice period after that need 3-4
days

Please briefly describe your work experience
specifically in Quality?

Quality Audit on regular
basis

Quality check on the basis of required createria

Quality documentation of ISO standards

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

First of all as a manager , I need to have patience and clear
mindset towards target , what to achieve and how much time we have .

Always try to motivate my team and try to divide work in proper manner so that
each and every member of my team can give their 100 percent efficiency in
correct manner.

I have also Worked as a team member , at that time i always think about the
managers how they tackle the different situations in different manner but mainly
the progress of any manager is totally depend on his mindset and his team
ability to work in a proper manner.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Provide time to time progress on work that is good
customer service.

But provide service with high accuracy and must need find what exactly required
by the customer that is great customer service.

What according to you makes you a good candidate
for this position?

I have a experience of 5 years in a quality
assurance area.

As far as concerned about this manager position,

I can assure you that I can give my 120 percent at work.

I am a sports person  and i mainly played team sports like cricket and
basketball at higher and professional level and by this way I know how teams
runs and what is required to get best out of the team.

On a scale of 1 - 5
please rate your fluency in spoken English

4