Subject: Trainer Candidate - Swaroop kumar Sahoo
From: Swaroop kumar Sahoo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jul 2022 11:36:22 -0400

Tech Support
Test

Name

Swaroop
kumar Sahoo

E-mail

[email-masked]

Phone Number

(+91) 9439024971

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Bhubaneswar

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Kamaljit marketing solution Pvt Ltd

Trainer manager

Still working

20000

Previous Employer 1

Future generali India

Sales
manager

03/01/2022

17500

Previous Employer 2

Concentrix daksha

Transaction
risk analyst

03/11/2020

15000

If Selected, how much
time do you need to join?

1 week

Please briefly describe your work experience specifically in
Quality?

I used to take care of the team and give them
adequate knowledge required to make the process better as well as i used to make
sure they learn the fact rather than written things.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

I faced difficulty when i used to train a perticular batch and
some people in Between become so obsessed with there own life that they started
taking the work as joke so i have to make them understand and bring the
seriousness by giving then aple work so that they couldn't have time to gossip

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good is
average response given where as great is understanding the problem giving them
solution and making sure he/ she understands what is being told, a satisfied
customer whose every doubt is cleared and solved.

What according to
you makes you a good candidate for this position?

Good
doesn't defines someone his work defines his performance for the position and
his punctuality.

On a scale of 1 - 5 please rate your
fluency in spoken English

5