Subject: Tech Support Candidate - Arnab Adak
From: Arnab Adak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jul 2022 11:19:40 -0400

Tech Support
Test

Name

Arnab
Adak

E-mail

[email-masked]

Phone Number

(91) 9614440445

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Durgapur

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
Networking -
basic
ANDROID DEVELOPMENT

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

If I face
an error at the time of opening a website like ndtv.com then at first I will
check if my internet connection is there or not then if it is there I will check
whether other websites are opening or not. Then if the other websites are not
opening at that time I will understand that there may be some network issue or
other wise there can be a server down if only the ndtv website is not opening.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

turn on the blue-tooth of the phone then switch
on the blue-tooth speaker then search for the desired device name on the phone
then pair it/ connect it .

What according to you makes you a
good candidate for customer service or technical support job?

first of all good communication skills as well as patience to
hear out the problem and then ability to solve it or learn how to solve it.

On a scale of 1 - 5 please rate your fluency in
spoken English

4