Subject: Tech Support Candidate - Nawin Kumar Nawin
From: Nawin Kumar Nawin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jul 2022 07:29:22 -0400

Tech Support
Test

Name

Nawin Kumar
Nawin

E-mail

[email-masked]

Phone Number

(91) 9798888529

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Jaipur but i can relocate to
noida

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS -
Advanced

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Teleperformance

Technical support
executive

1 aug, 2022

29500

Previous Employer 1

Concentrix

Customer
support executive

30june, 2021

12500

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I will check the error code and troubleshoot
accordingly. It might possible the error occurred due to browser update,
internet connection or server issue so all the troubleshooting or steps depends
on the scenarios.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Turn on
Bluetooth for both the devices mobile and speaker

Click pair and select speaker name over the mobile Bluetooth setting

Now both devices will be paired

What according to you makes you a
good candidate for customer service or technical support job?

Effectiveness, patience, I can wok under pressure

On a
scale of 1 - 5 please rate your fluency in spoken English

5