Subject: Trainer Candidate - Madhvi Malhotra
From: Madhvi Malhotra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jul 2022 04:04:23 -0400

Tech Support
Test

Name

Madhvi
Malhotra

E-mail

[email-masked]

Phone Number

(110059) 9873810154

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

New Delhi Dwarka

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Cyber voice solutions

Qa and trainer

May 22

45
k

Previous Employer 1

Hyper Quality

Qa

2014

20

Previous Employer 2

IGT

Cce

20 sep

1190

If Selected, how much time do you need
to join?

I can join any day

Please briefly
describe your work experience specifically in Quality?

I work as
quality anylist and VNA, process Trainer

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

I deal with so many agent, however there were 2,3 ager who
were very over smart but i do deal with them to show their mistakes and lake of
communication and fake accent.sometimentheybdis wrong comments to the customer
too

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer is good while talking and did appreciate our work, however the great
customer is always great and he/sh will always remember us

What
according to you makes you a good candidate for this position?

We should always understand the customer needs and should
always help in a better way and always put your self in customer situation and
handle it accordingly

On a scale of 1 - 5 please rate your
fluency in spoken English

5