Subject: Tech Support Candidate - Prakash Jha
From: Prakash Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jul 2022 03:12:17 -0400

Tech Support
Test

Name

Prakash
Jha

E-mail

[email-masked]

Phone Number

(+91) 9039128806

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida Sector 62

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Networking - advance
Hardware -
Basic
Speakers & Audio
VoIP
ERP/CRM

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NobleServe LLC

Senior Process
Associate

33000.00

Previous Employer 1

Rupeek Fintech Pvt Ltd

Senior
Relationship Manager

25000

Previous Employer 2

Udaan.com

Custome Support
Executive

21000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Check Connection (and Other Sites). First,
Check whether are you connected to the internet?

2. See if the Problem Is on Your End or Theirs. downforeveryoneorjustme.com/

3. Browse a Cached Version of the Page

4. Disable Add-Ons and Other Interfering Software

5. Narrow Down the Problem - Fire up an alternate browser Or Try Private
Browsing

6. Fix Your DNS

7. Turn On/Off your VPN

8. Try to restart the system

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Put the speaker in pairing mode. Switch on
the speaker and long press the Bluetooth button on the device.

2. Switch on Bluetooth on mobile phone. Go to settings in your phone (both
Android and iOS) and select the Bluetooth settings option.

3. Tap Pair new device. If you don't find Pair new device, check under
"Available devices" or tap More. Refresh.

4. Wait for the phone to connect

5. Follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

I am a quick learner and can adapt to change quickly. I feel
being able to learn fast enhance my skills in problem solving and can analyze in
logical and analytical way. My prior work experience had helped me improve &
implement my skills on day to day basis. I feel with skills & prior
experience, I can be good fit for this role.

On a scale of 1 - 5
please rate your fluency in spoken English

4