Subject: Tech Support Candidate - Vaibhav Chandra Vaibhav
From: Vaibhav Chandra Vaibhav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jul 2022 02:46:44 -0400

Tech Support
Test

Name

Vaibhav
Chandra Vaibhav

E-mail

[email-masked]

Phone Number

(+91) 9565704524

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Noida Sector 44

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Pyramid IT Consulting

Us it recruiter

23,000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1.we will check if there is any network issue and
whether user is connected with Internet or not.

2.And if they have connected then we will check that URL address is correct.

3. If still user is unable to open website then will open a new tab and try to
open any other website. If still not opening then we will try to clear browser
history and cookies.

4.We can also check the Same in different browser and whether they are able to
open other websites or not.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Switch on the speaker and change the mode to
Bluetooth then we will open the Bluetooth of mobile phone.

2. Then will go to the Bluetooth section through settings of mobile phone and
will scan for new devices.

3. Then we will find the name of Bluetooth speaker.

4. Then we will connect with it.

What according to
you makes you a good candidate for customer service or technical support
job?

Because I have good Technical knowledge . As I have worked as
US IT RECRUITER so, I have good communication skills. I am passionate about my
work.

On a scale of 1 - 5 please rate your fluency in
spoken English

5