Subject: Trainer Candidate - Aayushi Jain
From: Aayushi Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jul 2022 15:01:33 -0400

Tech Support
Test

Name

Aayushi
Jain

E-mail

[email-masked]

Phone Number

(+91) 9811128638

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Indirapuram

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

IMS

Admission Coordinator

NA

31k

Previous
Employer 1

Dainik Bhaskar

Product Manager

August
2020

38k

Previous Employer 2

Arena Animation

Senior
Counselor

May 2020

33 k

If Selected, how much
time do you need to join?

Less than 7 days

Please briefly describe your work experience specifically in
Quality?

I worked as a customer representative in The
Times of India where I was working closely with the customers and solving their
issues amicably and currently also I work in improving the soft skills and
personality development of students in IMS along with taking their interviews
for their selection process.

Have you worked as a Quality Manager in
a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Currently as an admission coordinator in IMS the major
challenge is to convince the parents and students where my peers are finding it
difficult to convert them into the admissions. But having 7 years of work
experience and being a customer representative I know how to face these issues
and to make them understand the benefits of pursuing the course from IMs Noida.
Thus presently I stand on 2nd position in achieving my targets and am sure I
will pass this phase too.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service means you are greeting them making them
understand about your products and services where as great customer service is
when you understand their concerns and requirements and then putting the best
foot forward to satisfy their needs.

What according to
you makes you a good candidate for this position?

One
should have soft skills, team player and great knowledge in delivering the best
training materials

On a scale of 1 - 5 please rate your
fluency in spoken English

4