Subject: Tech Support Candidate - Nikhil Dabas
From: Nikhil Dabas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jul 2022 13:18:14 -0400

Tech Support
Test

Name

Nikhil
Dabas

E-mail

[email-masked]

Phone Number

(+91) 8130346521

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware -
Basic
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

Bizinnovativ Private
Limited

Software Engineer

June, 2018

15000

Previous Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. I will refresh my browser first.

2. Then I will make sure that Javascript & Cookies are enabled.

3. I will check that my web browser is up to date.

4. I will make sure that internet is working properly by opening another site
like (www.google.com).

6. Then I will open the website in any other browser.

7. Finally I will restart my device.

8. If still the website didn't load then it may be down for all.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Firstly I will turn the bluetooth speaker
power on.

2. Then i will turn on the bluetooth of my mobile phone.

3. Then i press the bluetooth button on the speaker to turn the bluetooth active
for the speaker too.

4. After turning on the speaker bluetooth button i will start searching for a
new device on my mobile phone.

5. When the name of the bluetooth speaker appears on my mobile then i will click
that name and start pairing the device.

6. Once the pairing done, the bluetooth speaker connected successfully to my
mobile phone and now i ready to use it.

What according to
you makes you a good candidate for customer service or technical support
job?

I think i am good for the technical support job or customer
service because I do have some work experience in an organisation working as a
Technical Operational Support. So, I know how to talk to the customer and
understand the needs of the customers. I have faced some pressure situations too
in my previous role so i know how to handle the situation wisely and more
importantly if i am providing technical support then i will completely
understand the product first and enhance my knowledge fully on it so that i can
provide the best support to the customers rather than disappointing
them.

On a scale of 1 - 5 please rate your fluency in
spoken English

3