Subject: Trainer Candidate - NAVARUN DAS
From: NAVARUN DAS <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jul 2022 12:08:11 -0400

Tech Support
Test

Name

NAVARUN
DAS

E-mail

[email-masked]

Phone Number

(+91) 9811650802

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Sector 34, Noida

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

Orcapod Consulting

Sr Exec

38000

Previous Employer 2

Tech Mahindra

Team
Lead

28000

If Selected, how much time do you need
to join?

Immediate

Please briefly
describe your work experience specifically in Quality?

NA

Have you worked as a Quality Manager in
a Call Center/Customer Service/BPO Environment?

No

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is just addressing or
answering the customer's issue or query. However, great service includes a happy
customer experience which involves issue resolution with sharing the self help
steps with the customer, along with complete engagement with the customer
through out the interaction duration by using the simplest language
possible.

What according to you makes you a good candidate for
this position?

I possess intense experience in the contact center
industry.

On a scale of 1 - 5 please rate your fluency in
spoken English

4