Subject: Trainer Candidate - Prabhakar R
From: Prabhakar R <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jul 2022 11:15:57 -0400

Tech Support
Test

Name

Prabhakar
R

E-mail

[email-masked]

Phone Number

(+91) 7011860680

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi maharani Bagh

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Mattsenkumar

Quality analyst

NA

27k

Previous
Employer 1

Wyz minds Pvt Ltd

Quality auditor

Na

24k

Previous Employer 2

TVs sundaram

Quality checker

Na

20k

If Selected, how much time do you need
to join?

Less than one week

Please briefly
describe your work experience specifically in Quality?

Total
experience 5.6 years

1.wyzmindz solution Pvt Ltd- QA

Client: Domestic clients, Duration: 20 th January 2019 to 31 December 2020,
Role: Call Auditing and Analysis (2019-2020)

2.Working with Mattsenkumar LLC. as Quality Analysis since 13th February 2020 to
till now.

Roles & Responsibilities:

Auditing calls on behalf of Virgin Media with a record of 100% quality.Maintain
data on MS Excel.

Have you worked as a Quality Manager in
a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

A quality analyst is responsible for testing the components
and overall functionality of a product. This testing happens with a core
intention to guarantee that the product meets the organisation's compliance
standards and common practices. Quality analysts often study how their company
offers services and diagnose any loopholes that sacrifice the expectations that
consumers have from the service.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is what we get what we expect
when things are optimal. Politeness, speed, and accuracy are key components.

Great customer service is when we get what we do not expect. Beyond what is
required, surprising in a good way, thoughtful to the max, more caring than just
competent, and focused solely on making your experience unexpected.

What
according to you makes you a good candidate for this position?

I'm confident that I can bring this type of success to this
position. I am confident that I am a good fit for this position for several
reasons, but most specifically because of my dedication to going above and
beyond in a job. I am committed to learning any new skills on my own to succeed
in this role.

On a scale of 1 - 5 please rate your fluency in
spoken English

2