Subject: Tech Support Candidate - Shivani Bhardwaj
From: Shivani Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jul 2022 09:28:20 -0400

Tech Support
Test

Name

Shivani
Bhardwaj

E-mail

[email-masked]

Phone Number

(91) 8219277073

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Chandigarh

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Previous Employer 1

Na

Previous
Employer 2

Na

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Open a new tab and check to see if you can load
another website like google.com or mozilla.org

If you can open another site, skip down to The problem only happens with certain
websites.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Go to settings in your phone (both Android and
iOS) and select the Bluetooth settings option. Scroll down to the other devices
section under Bluetooth settings. Make sure your phone is in discoverable mode
as well. Under 'other devices' select the speaker you want to pair and click on
it.

What according to you makes you a good candidate
for customer service or technical support job?

Must have
a strong characteristic and spirit for good and sound customer service. He/she
should be able to work with people and must have strong communication skills.
Must be able to establish a good working rapport with the clients
quickly

On a scale of 1 - 5 please rate your fluency in
spoken English

3