Subject: Trainer Candidate - Aarti Sharma
From: Aarti Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jul 2022 08:32:29 -0400

Tech Support
Test

Name

Aarti
Sharma

E-mail

[email-masked]

Phone Number

(191) 9582704144

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Jankpuri

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Career launcher

Counsellor

10 aug

18

Previous Employer 1

CARS24

Grievance associate

15 July

30

Previous Employer 2

If Selected, how much time do you need
to join?

Instant joining

Please briefly
describe your work experience specifically in Quality?

It’s
been a year working as quality analyst in CARS24 where we are try to understand
our loopholes and make customer experience better

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

There was a branch where our team put call on hold of customer
or not describing proper process to customer in that situation we highlighted it
to their senior managers to align  the team

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Understand the customer pain point in good service
but resolve the query and make customer happy is great service

What
according to you makes you a good candidate for this position?

Ready to learn every new process and work sincerely

On a scale of 1 - 5 please rate your fluency in
spoken English

3