Subject: Trainer Candidate - Jyoti Yadav
From: Jyoti Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jul 2022 08:25:10 -0400

Tech Support
Test

Name

Jyoti
Yadav

E-mail

[email-masked]

Phone Number

(91) 7875810769

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Gep

Quality analyst

1 sep

50000

Previous
Employer 1

Wipro

Quality analyst

4 july

28000

Previous
Employer 2

Amazon

CSA

18000

If Selected, how much time do you need
to join?

2 months

Please briefly
describe your work experience specifically in Quality?

I work as
quality analyst where we do monthly 400+ audit and publish the dashboard and
report to management and operations.

Conduct PKT monthly

Conduct callibration call

Conduct quality training for new hire

Share quality tip and process update

Also provide coaching feedback and refresher session for bottom performer
.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

The most difficult situation can be counted as if we try to
implement a change in the process to automate few things that helps the
management as well as the agent the management doesn’t support for betterment
of agent and want the work for agents to be all manual.

Inorder for the project to be more efficient we need to come up with
improvements or initiatives which is favourableness to both.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

Great customer service only can
be achieved if we provide smooth customer interaction with the
associates.

What according to you makes you a good candidate
for this position?

I am the person with my expertise in this area
and as I started my career as agent to quality analyst now so I completely
understand the roles and responsibilities in both the role and have that ability
to come up with improvements which helps both customer and agents

On a
scale of 1 - 5 please rate your fluency in spoken English

4