Subject: Trainer Candidate - Mehak Relan
From: Mehak Relan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jul 2022 07:08:37 -0400

Tech Support
Test

Name

Mehak
Relan

E-mail

[email-masked]

Phone Number

(91) 9729201271

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Jaipur

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

ZNet technologies

Billing and procurement
Executive

As soon as i receive offer letter

30000

Previous
Employer 1

Thermofisher scientific private limited

Direct taxation

01st june
2021

20000

Previous Employer 2

If Selected, how much time do you need
to join?

15 days

Please briefly
describe your work experience specifically in Quality?

Being
honest i am new to this but i have worked in backend process in a BPO before and
assure i would do my best to fulfill your requirements as i know such things and
have seen people working

I would not let you down i promise

Would be happy to join you on this roller coaster ride

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

I was in pricing team where one product is quoted at different
prices to different team leaders and it was really difficult to manage all where
conflicts were bound to happen

We tried and managed one platform where we recorded all quotes we have sent to
whom in form of pricing approvals so that all should be at one place and
profitability could be matched

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is selling something at good price so that
customer is happy realising he is the king

But a great customer service doesn't only end upon sales, it should be lifelong
to make your customer a permanent one and to build healthy
relations

What according to you makes you a good candidate
for this position?

I feel i am suitable for this as i love to talk
and make relationships with people

I connect easily with everyone respecting their personal space accordingly.

I understand how a customer feels at their place

On a scale of 1 - 5
please rate your fluency in spoken English

5