Subject: Tech Support Candidate - Sandeep Sharma
From: Sandeep Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jul 2022 05:16:09 -0400

Tech Support
Test

Name

Sandeep
Sharma

E-mail

[email-masked]

Phone Number

(91) 8826540204

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

delhi Uttam Nagar

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Na

Na

Na

Previous Employer 1

Innovazion Research

Tech Support
Officer

August 2017

31000

Previous Employer 2

Verve Pc Solution

Tech Support

june
2013

20000

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1 Step

I will try to Restart the browser and check again with same Domain or
Different.

2 Step

I will try to check Network in computer if it is connected with Internet. If my
system is connected but giving Error, I will check other devices which are
connected on to the same network.

3 Step

I will Open Network Connection and check if there is any problem and select
option to troubleshoot

4 Step

I will check my router setting page, if there is, ip block with my machine or
maybe any setting error.

5 Step

Sometime These Problem Auto Rectify by Restarting the computer.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

We can easily connect Bluetooth speaker with any phone.

1 Step

You Have to Turn on Bluetooth Speaker and select the option Bluetooth Mode.

2 Step

We have to turn on Bluetooth in Phone and If you holding on Bluetooth icon in
phone, You will see new window in phone.

3 Step

If You can find same Bluetooth device name which you want connect, Just select
that and click on connect.

4 Step

Sometime When you are trying to connect with Bluetooth, It ask for Password, so
kindly look on the device you will be able to see password.

What
according to you makes you a good candidate for customer service or technical
support job?

Well I have very good experience in technical
Support. I am working in this field from 2010.

I have experienced that all the issue which so occur I fix that. I have good
communication skills, Which will help me for Future clients.

I am also energetic and multitasking person.

When I used to take call over the phone with the Customer, I always emphasize
them,

On a scale of 1 - 5 please rate your fluency in
spoken English

4