Subject: Tech Support Candidate - Santwana Tripathy
From: Santwana Tripathy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jul 2022 04:57:18 -0400

Tech Support
Test

Name

Santwana
Tripathy

E-mail

[email-masked]

Phone Number

(91) 9717718232

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

Networking - basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NIIT

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Reset your device.

Make sure that your internet connection is working properly.

Make sure you can able to reach other sites .for ex try to load Google.com.

If the site is opening then you need to check with ndtv site.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn in the Bluetooth option in the phone. Turn
on the speaker. Search the near by Bluetooth device in the phone. See for the
name of the speaker. Conne t the speakeswith a password.

What
according to you makes you a good candidate for customer service or technical
support job?

Patience

On a scale of 1 - 5
please rate your fluency in spoken English

4