Subject: Tech Support Candidate - Sudhanshu Asthana
From: Sudhanshu Asthana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jul 2022 04:55:28 -0400

Tech Support
Test

Name

Sudhanshu
Asthana

E-mail

[email-masked]

Phone Number

(91) 9811379301

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

badarpur

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Hardware - Basic
Speakers &
Audio
VoIP
MSOFFICE

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Consultant

TSE

June
2022

26000

Previous Employer 2

Consultant

TSE

May
2019

23000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1) check
network connectivity ncpa.cpl

2) ping website

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1) switch
bluetooth on mobile

2) switch on speaker and select the device name.

What according to
you makes you a good candidate for customer service or technical support
job?

1) Hearing and understanding customer issue according to
criticality.

2) Following up to make sure issue is resolved.

On a scale of 1 - 5
please rate your fluency in spoken English

4