Subject: Trainer Candidate - Lokesh Kumar
From: Lokesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jul 2022 04:43:54 -0400

Tech Support
Test

Name

Lokesh
Kumar

E-mail

[email-masked]

Phone Number

(301411) 362268

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Rajasthan

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

MNR AUTOMOTIVE PVT LTD

Quality engineer

23458

Previous Employer 1

Previous
Employer 2

If Selected, how much time do you need
to join?

One month

Please briefly
describe your work experience specifically in Quality?

My KRA
set in process quality, and I resolve customer issues of my department
etc.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

At the time of join I face many of problems regarding like
that what are the customer demands for particular parts but we are grateful that
this opportunity give to me by my senior because in this phase lot of things
Learn about industries and customers demands. But today we are confidently work
in our organization. But I  start time here main issues of rework and rejection
this problem are eliminated by proofing of line with the help of our quality
team and tool room person. Today we are thankful of our because of team my
organization PPM occurs less than 36.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service means that we are provided
facilities within time period.

Great customer service means that we are provided facilities within time but
less effort and at low cost and we advise to customer regarding future
investments.

What according to you makes you a good candidate
for this position?

This is partially question because of I know
about requirement but I don't know your satisfaction level. But we try to I give
the best of my knowledge in this organization.

On a scale of 1 - 5
please rate your fluency in spoken English

4