Subject: Tech Support Candidate - Kirtivardhan Singh
From: Kirtivardhan Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jul 2022 04:08:17 -0400

Tech Support
Test

Name

Kirtivardhan Singh

E-mail

[email-masked]

Phone Number

(91) 9794299152

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Pune

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Networking - advance
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Infosys

Dekstop support engineer

15 August

25000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

I used to resolve active directory issues like
rename personal email address, rename generic, delete generic.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

First we need to click on Bluetooth and then need to connect.

What according to you makes you a good candidate
for customer service or technical support job?

Domain
knowledge

Communication skills

Responsibility

Multitasking

On a scale of 1 - 5 please rate your fluency in
spoken English

5