Subject: Tech Support Candidate - Tanya Gupta
From: Tanya Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jul 2022 03:55:46 -0400

Tech Support
Test

Name

Tanya
Gupta

E-mail

[email-masked]

Phone Number

(91) 8840027034

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Sector 72,noida

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

Bpo

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Amazon.india

Account health support specialist

Till present

30500

Previous Employer 1

Startek.pvt Ltd

Operational
executive

10-03-2022

20500

Previous Employer 2

Chandra modern builder

ACRM

31-10-2020

15000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

It is one of the most common problem in android
operating system. Usually when you open an app, you will see a black screen for
few seconds and then app will crash with or without an error message. There are
few ways to fix this problem.

Most of the times, it might be a temporary loading issue. You just need to press
the recent applications menu (usually the first left button) in your phone. Then
you close the app that has this issue. Now open the app again. It may work
normally.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Swipe down from the top of the screen.

2. Touch and hold Bluetooth .

3.Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More. Refresh.

4.Tap the name of the Bluetooth device you want to pair with your device.

5. Follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

I am confident that I can bring this type of success to this
position. I am confident that I am a good fit for this position for several
reasons, but most specifically because of my dedication to going above and
beyond in a job. I am committed to learning any new skills on my own to succeed
in this role.

On a scale of 1 - 5 please rate your fluency in
spoken English

5