Subject: Trainer Candidate - Preeti Yadav
From: Preeti Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jul 2022 03:52:31 -0400

Tech Support
Test

Name

Preeti
Yadav

E-mail

[email-masked]

Phone Number

(110045) 9871368510

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Janakpuri

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Vcall global services

Quality analyst and trainer

N/a

15500

Previous Employer 1

Globiva pvt ltd

Quality analyst

31 may
2020

13000

Previous Employer 2

NA

Na

Na

Na

If Selected, how much time do you need
to join?

7 days

Please briefly
describe your work experience specifically in Quality?

Calls
audit

TNI

Shared feedback

Dashboard publish

Process training

Currently handling sales team of 5 agents

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

As i mentioned in last box that currently i am handling sales
team

So this is a new process that was given from client end

Most difficult suitaion is this only where I have to audit more and more calls
and give them feedback on same time so that they are able to handle and able to
tackle customer query same time also, able to done the sale

Basically this is the time period where have to groom agents for further

So that they will be the best telephonic sales person

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service is where just we are providing services to customer but in
great customer services is that where customer is totally satisfied with give
resolution and also appricat it

What according to
you makes you a good candidate for this position?

I have
more total 3 years experience before i worked as an quality analyst but after
seeing my work my management also gives me a big responsibility of trainer

I am a dedicated person and love to work as I am a workolic person

On a
scale of 1 - 5 please rate your fluency in spoken English

4