Subject: Trainer Candidate - Shivangi Khare
From: Shivangi Khare <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jul 2022 03:51:22 -0400

Tech Support
Test

Name

Shivangi
Khare

E-mail

[email-masked]

Phone Number

(91) 8006498684

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Shiddhart extension

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Bedi international school

Prt

Dec 25

25000

Previous Employer 2

If Selected, how much time do you need
to join?

1week

Please briefly
describe your work experience specifically in Quality?

I have an
experience of 8 years as a kindergarten teacher. & 3 month experience in
admission counselor.

Have you worked as a Quality Manager in
a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Switching my career from Teaching to Admission counselor. As a
Admission counselor I have to generate the leads & taking them till the
closure was the most difficult part in the beginning but my manager helped me in
this part

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

* Good
customer service is listening to all your queries .

* But not able to solve it as soon.

* Great customer service is providing the solution as soon as possible

* Providing the solution within time limit.

What according to
you makes you a good candidate for this position?

I worked
as a Teacher & Admission counselor.

This role teaches me to connect with people . Understand there problem . And try
to solve them .

On a scale of 1 - 5 please rate your
fluency in spoken English

3