Subject: Tech Support Candidate - Pawan Singh
From: Pawan Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Jul 2022 03:24:33 -0400

Tech Support
Test

Name

Pawan
Singh

E-mail

[email-masked]

Phone Number

(201301) 7905033798

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida sector 11

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
MacOS
Linux
Networking
- basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1 -> Refresh the page

2-> Make sure  are enabled

3-> Make sure cookies are enabled

4-> Clear your cache and cookies

5-> Make sure your browser is up to date

6 -> Restart your web browser

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1-> Turn on bluetooth

2 -> Search for active device and make pair between devices

3-> Connect the device

What according to you makes you a good candidate
for customer service or technical support job?

I’ve
been fascinated by technology all my life, and I also love working with people.
I want to use my technical know-how to directly solve issues customers are
having. I want to be the person that makes life easier and more enjoyable for
folks who’ve run into a problem.

On a scale of 1 - 5
please rate your fluency in spoken English

3