Subject: Trainer Candidate - Anshu Singh
From: Anshu Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jul 2022 21:00:54 -0400

Tech Support
Test

Name

Anshu
Singh

E-mail

[email-masked]

Phone Number

(91) 9105127747

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Meerut

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

iDelta Electronic

Head HR & Admin

40,000/-

Previous Employer 1

BNG International

Admin
Coordinator

25th Nov 2018

25,000/-

Previous Employer 2

First Track Solutions

Sr.
Executive

31st Jan 2018

22,000/-

If Selected, how much
time do you need to join?

1 Month

Please briefly describe your work experience specifically in
Quality?

Audits, feedbacks, Coaching’s and conducting
Training Programs, D-Sat analysis and share the report with senior management.
Planning floor activities for Process improvement, conducting calibration
session on weekly basis with Quality Team.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

One of the most toughest situation in my experience is when
you supersede the tenured team mates and hold position to guide them and asked
to accept and implement new strategies to do effective and time saving quality
audits. Firstly you have to understand their mindset and match up with their
wavelength. One have to be very effective with his thought process and
demonstrate the effectiveness of newly implemented strategies.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

A good customer service when
you follow all the steps as per the process and customer feels happy. However
great customer service when you give appropriate responses like apology, empathy
and responses to make customer fell delighted. A great customer service is when
customer himself realise that his issue was addressed as per his expectations
and all the queries were answered.

What according to
you makes you a good candidate for this position?

Having
experience in customer service for several years in different verticals made me
versatile to handle any type of customer having any kind of situation. I have
the capability to understand their need and requirement to feel them delighted.

On a scale of 1 - 5 please rate your fluency in
spoken English

5