Subject: Tech Support Candidate - BHAVESH KUMAR
From: BHAVESH KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jul 2022 09:46:10 -0400

Tech Support
Test

Name

BHAVESH
KUMAR

E-mail

[email-masked]

Phone Number

(+91) 7976232768

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Main basically problems restarting the computer
and  after that will not opening the website then follow below them

It's network problem

Firstly  we can connect with wifi as a computer user

After that in browser cleaning the data, check dns setting, vpn service will be
used, change the server.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Steps to
connect a Bluetooth speaker

Firstly put the speaker in pairing mode

Switch on Bluetooth on mobile phone

After that wait for phone connect

Connect and play music, movies show in big hall with speaker

What
according to you makes you a good candidate for customer service or technical
support job?

I am a capable and fit for this customer service
or technical support job. I have perfect fit for the job.

I have also known about problem solving skills, patience, attentiveness,
emotional intelligence, clear communication skills, writing skills, creativity,
ability to use positive language, product knowledge, time management skills,
ability to read customers, closing ability and method approach.

Personalized good customer service always start with a human touch.

I can give properly helpful for that job.

Thank you

Giving properly way of

On a scale of 1 - 5 please rate your
fluency in spoken English

5