Subject: Tech Support Candidate - shubham Gupta Shubh
From: shubham Gupta Shubh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jul 2022 07:10:44 -0400

Tech Support
Test

Name

shubham
Gupta Shubh

E-mail

[email-masked]

Phone Number

(91) 6280181518

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Bhawani Mandi/
Jhalawar

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Hardware -
Basic
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Walkover

Senior support
Engineer

4th May 2022

37500

Previous Employer 2

TASL

Support executive

10th Feb
2022

26000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First of
all, I will reboot or re-start the system after rebooting would check still
having the same problem again or not.

Check for the internet connection, I will make sure internet connection
works.

Check for this website it is down for me or everybody. There's a website that
facilitates doing just that!

Open your preferred browser, and visita website checker page, such as "Down for
Everyone or Just Me".

We can find out by this website it is down for me or not

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1

Pair a Bluetooth device to the mobile successfully.

Step 2: Connect

Swipe down from the top of the screen.

Make sure Bluetooth is turned on.

Touch and hold Bluetooth .

In the list of paired devices, tap a paired but unconnected device.

When your phone and the Bluetooth device are connected, the device shows as
"Connected."

What according to you makes you a good candidate
for customer service or technical support job?

My
previous experience, problem solving skills,customer delight attitude and
interpersonal skills.

On a scale of 1 - 5 please rate your fluency in
spoken English

4