Subject: Trainer Candidate - Nitin Saluja
From: Nitin Saluja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jul 2022 06:33:02 -0400

Tech Support
Test

Name

Nitin
Saluja

E-mail

[email-masked]

Phone Number

(91) 9811756902

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Delhi

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Better.com

Technical training Analyst

still working

85000

Previous Employer 1

Cognizant

Subject matter
expert

15/09/2019

45000

Previous Employer 2

Aon hewitt

Revenue Quality
Analyst

2014

35000

If Selected, how much time do you need
to join?

15 days

Please briefly
describe your work experience specifically in Quality?

I have
total of 8 years experience in coaching people and doing quality review and
analysis.conducting various activities to improve quality performance of an
individual and also conduct live training session after identifying weak areas.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

As a manager one should ready for any kind of challenge and
quality is the pain area for any team because that will show how efficiently we
are working so challenges mostly comes when there is a new process and people
dont have any knowledge or prior experience in performing any task so in such
cases best solution is to have patience and regular coaching and regular
training for employees will provide better results and also when i faced such
challenge i asked top performers to share best practices with team and help
other IC to overcome this phase

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Meeting expectation and resolving customer concern
on time is good customer service and Great customer service also includes the
same traits but it also include empathy we need to treat customer in a way that
they are our priority and we are here to help them irrespective of
time.

What according to you makes you a good candidate
for this position?

I have 9 plus years of experience and i deal with
teams across organization and plan for trainings and content which will help
there team to improve there performance and also have expertise in converting
any training material into e learning course which will enhance the learner
learning experience.

On a scale of 1 - 5 please rate your
fluency in spoken English

5