Subject: Trainer Candidate - Hitprabha Hitprabha
From: Hitprabha Hitprabha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jul 2022 03:50:33 -0400

Tech Support
Test

Name

Hitprabha
Hitprabha

E-mail

[email-masked]

Phone Number

(91) 9650721808

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Dwarka

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Johnson controls

Assistant manager

29-08-2022

63000

Previous Employer 1

Genpact

Team lead/management trainee

11-01-2022

40733

Previous Employer 2

Accenture

Senior process
associate/SME

24-06-2020

37000

If Selected, how much
time do you need to join?

30-40 days

Please briefly describe your work experience specifically in
Quality?

Understanding customer needs and requirements to
develop effective quality control processes. Supervising staff and monitoring
production standards. Evaluating the final output of products to determine their
quality. evaluates products, systems and software to ensure they are free of
defects and meet an organization's quality standards.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

While a team is in transition phase, the quality parameters
are something which has its own significant factor. Client satisfaction can be
met if we are achieving the quality metrics and evaluating each FTE on basis of
their production outputs. The most difficult situation that I faced is during
the phase of transition because one has to ensure that we are meeting the
expectations of our client and to make sure that we are doing so, several tests,
coaching, trainings needs to be arranged in order to make sure everyone has same
understanding. I faced many disagreement when a new project kicks in with the
operations team.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Well I think, a good customer service is like following all the
training aspects you have been taught by your trainer and resolves the issue
eventually however great customer service involves emphasizing, assurance
putting extra efforts and resolves the issue immediately.

What
according to you makes you a good candidate for this position?

My skill set is perfect for this job requirement. I have been
consistently a good performer being a team handler. Also, I am a patient person
with superior communication. I believe in resolving issues by having effective
communication that includes strong decision making, regular feedbacks, more
productivity.

On a scale of 1 - 5 please rate your fluency in
spoken English

4