Subject: Tech Support Candidate - Pooja Pant
From: Pooja Pant <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jul 2022 01:06:41 -0400

Tech Support
Test

Name

Pooja
Pant

E-mail

[email-masked]

Phone Number

(+91) 9760709122

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

7th Avenue,  Gaur City-1 ,
Greater Noida

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

N/A

N/A

N/A

N/A

Previous Employer 1

Koenig Solutions Pvt Ltd

Customer Care Executive

30-06-2022

43,400

Previous Employer 2

Info Edge India Ltd
(naukri.co

Associate Senior Executive

30-09-2019

28000

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

Open a new tab and check to
see if you can load another website like google.com or mozilla.org.

Launch another browser, like Internet Explorer or Microsoft Edge, and try to
open the site you were having problems with.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Put your Bluetooth device in pairing mode by
pressing and holding the Power button or Pairing button.

iPhone: Go to Settings > Bluetooth > Other devices. Tap the device to
connect.

Android: Go to Settings > Connected devices > Bluetooth. Select Pair new
device and then tap the speaker's name.

Select the speaker's name to connect to it. It takes a few seconds for the
devices to pair. When done, the screen shows that the speaker is connected.

What according to you makes you a good candidate
for customer service or technical support job?

communication skills, problem-solving skills, and passion for
customer service

On a scale of 1 - 5 please rate your
fluency in spoken English

4