Subject: Trainer Candidate - Pooja Pant
From: Pooja Pant <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jul 2022 00:55:40 -0400

Tech Support
Test

Name

Pooja
Pant

E-mail

[email-masked]

Phone Number

(+91) 9760709122

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

7th Avenue,  Gaur City-1 ,
Greater Noida

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

N/A

Previous Employer 1

Koenig Solutions Pvt Ltd

Corporate Communication Executive

30-06-2022

43,400

Previous Employer 2

Info Edge India Ltd
(naukri.com)

Associate Senior Executive

30-09-2019

28,000

If Selected, how much time do you need
to join?

1 week

Please briefly
describe your work experience specifically in Quality?

I do have
4.8 years of work experience in end to end sales and as a key account manager
Rola and now I would like to switch my career in quality Analyst Domain.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

In my previous company,  we had started US market exposure
and we get the success

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is when you order something and you get it
as per the expectations. Great customer service is when it goes beyond
expectations.

What according to you makes you a good candidate
for this position?

Good communications skills, both written and
verbal.

On a scale of 1 - 5 please rate your fluency in
spoken English

5