Subject: Trainer Candidate - Malu Nazareth
From: Malu Nazareth <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jul 2022 00:11:22 -0400

Tech Support
Test

Name

Malu
Nazareth

E-mail

[email-masked]

Phone Number

(+91) 9786433586

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Greater noida

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NttData

Help desk Senior Analyst

Na

51000

Previous
Employer 1

Previous Employer 2

If Selected, how much time do you need
to join?

1month

Please briefly
describe your work experience specifically in Quality?

Audits
and feedback

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

Yes

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

Good analysis

Quick resolution

Good rapport

Excellent communication

Dedication

Keep it simple and short

Great process knowledge

What according to you makes you a good
candidate for this position?

Hardworking

Smart working

Quick learner

Leadership Quality

On a scale of 1 - 5 please rate your
fluency in spoken English

5