Subject: Tech Support Candidate - Vinay Asthana
From: Vinay Asthana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jul 2022 15:54:01 -0400

Tech Support
Test

Name

Vinay
Asthana

E-mail

[email-masked]

Phone Number

(011) 9717178134

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Sahibabad

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Hardware - Basic
Hardware - Advanced
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL

Specialist

28/06/2019

38000

Previous
Employer 1

Dell

CTSA

12/03/2014

27000

Previous Employer 2

Infosys

Sr Process Executive

15/11/2010

11000

In your past
experience you have (select all that applies)

Interacted
with International customers on Phone
Interacted with customers over
Email
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1) delete browser history,cookies and reset
browser

2) try another browser

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Swipe down from the top of the screen.

Touch and hold Bluetooth .

Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More. Refresh.

Tap the name of the Bluetooth device you want to pair with your device.

Follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

Talk about key traits for the job like communication skills,
problem-solving skills, and passion for customer service, and lean into the
aspects of your current or past positions that you love and excel at that are
also part of the job you hope to get.

On a scale of 1 - 5
please rate your fluency in spoken English

4