Subject: Trainer Candidate - Sarthak Bhalla
From: Sarthak Bhalla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jul 2022 14:33:32 -0400

Tech Support
Test

Name

Sarthak
Bhalla

E-mail

[email-masked]

Phone Number

(91) 9910574340

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida Extension
sector1

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Just Fence

Sales Manager

13th August 2022

53500/-

Previous Employer 1

Luxury Living

Assistant
Manager sales

May 2020

45000/-

Previous Employer 2

Praxis Services

Team Lead Voice
Sales

September 2019

35000/-

If Selected, how much
time do you need to join?

1 Week

Please briefly
describe your work experience specifically in Quality?

I use to
audit calls of the associates and give them ratings as per the quality of the
calls, based on the check list and also train them on the process of taking
calls and also ideas on upsell.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

In Praxis Services we never use to have Sales Team and the its
quality parameters, It was difficult for me and for the team to follow one rule.
Heading the team, I had to sit with the voice quality and training team to set
the process in place for the new employees and the existing to follow the check
list of quality. Training myself and getting the same approved from our client
ITC was the biggest challenge, however it got approved and we all started
following the same.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good - Thank you for calling Splitty Travels, have a good day.

Great - Thank you for calling splitty travels, I hope I have resolved all your
queries,  I wish you have a great day ahead.

What according to
you makes you a good candidate for this position?

You
empathies with the client rather than focusing to only sympathising with the
client. Listen more and speak less.

When someone have these qualities, he or she can imbibe the same in his or her
associates and team them the same.

On a scale of 1 - 5
please rate your fluency in spoken English

5