Subject: Trainer Candidate - Shairy khan Shairy
From: Shairy khan Shairy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jul 2022 13:26:36 -0400

Tech Support
Test

Name

Shairy khan
Shairy

E-mail

[email-masked]

Phone Number

(91) 7774937006

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Delhi

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Na

Na

Na

Previous Employer 1

Zaptech

Quality Analyst

Aug 1

25000

Previous Employer 2

Guavaz

Production supervisor

March

20000

If Selected, how much time do you need
to join?

Immediately

Please briefly
describe your work experience specifically in Quality?

As a
Quality Analyst,call auditing,feedbacks,records maintaining,Employees centric
and Customer Focus,Findings and recommendations ,mock calls training need
analysis

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Barging of calls is very important to understand the situation during
operations.

Training need analysis was done where ever it is needed. Interaction with the
agents by conducting session after listening to their calls so that they should
not do the same mistake again.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Always remember, great service means the customer will
definitely be coming back to you again.

Whereas good services will be for the mean time.

Great customer services will be resourceful and customer time will be valued

What according to you makes you a good candidate
for this position?

Leadership

Teamwork

Hardwork

Patience

Completing target with in time limit

Responsible for the job given

On a scale of 1 - 5 please rate your
fluency in spoken English

4